for the SALES & REFUNDS POLICY page
SALES & REFUNDS POLICY
of Sampson store {SampsonStore.com}
If you purchase from our online store, you can make the purchase 24 hours a day, 7 days a week. At the time of checkout, we will obtain an authorization from the credit card you provide (if you use a credit card in payment). Once credit card authorization is received, we will proceed the shipment. If credit card authorization is not received, your checkout will be cancelled.
If you would like to purchase Sampson store products by telephone, our sales representatives is able to assist you. Please call to us by calling +65 6751-2013 in our business hour (Mon-Fri, 10am - 7pm; Sat 10am - 1pm, GMT+8 excluding Hong Kong public holiday).
Return & Refund Policy
In order to provide full customer satisfaction and ensure you enjoy shopping at Sampson store, we have a complete sales and refund policy to protect your purchase. If you found the package delivered to you is damaged, we will be happy to give you an exchange. Please contact our customer service representative for a product return. Subjected to the product's availability, we may give you another product at the same price or if the product will not be available in 4 weeks, you can request for a sales refund. In this case, a full refund will be credited to your credit card account and no processing charge will be imposed.
Once the order has been sent out, if you cannot collect the package due to delivery error (e.g. you cannot receive the sms for collection.) and the package is not yet returned, we will arrange 1 delivery again free of charge. If you choose delivery or pick up services, however the package was not collected, you could contact us for delivery again with shipping charges on your side.
Upon the arrival of your return package, if there is no further delivery arrangement, we will refund the value of your order within 30 days with the original form of payment and the relative shipping charges will be deducted. If you are SampsonStore member, the shipping charges will be credited as Sampson coins. If the order is paid by cash (ATM / Transfer / PayNow), the order will be refunded as Sampson coins.
Please note that the Sampson does not permit the return of used or damaged by mis-handle product.
* Sampson Store management reserves the right to the explanation and decision of refund policy at Sampson Store at any time.
Defective Items
If you discover what you believe is a product defect during shipping, please contact Sampson Customer Services at +65 6751-2013. Such a defect, if any, is covered under the terms of your product's purchase. In this case, our customer service representative will arrange a product replacement, or any goods that has equivalent price.
Proof of Purchase
Sampson Store will send you a confirmation of your order when your payment is confirmed. You should print out the confirmation as a proof of purchase. Also, if you have included a valid email address with your order, we will also send you an receipt when your order is shipped.
Payment Methods
| Payment Method | Currency | Payment Details |
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SGD | trade as SAMPSON STORE |
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SGD | Account name: Trade Anywhere Pte Ltd Bank account: UOB 324-311-112-7 PayNow: 201821935H |
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SGD | trade as SAMPSON STORE |
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SGD | trade as SAMPSON STORE |
Shipping Options
| Delivery to designated address | Delivery charge | Enjoy free shipping upon purchase above a certain amount: (based on the net merchandise sales) |
Leadtime (Order confirmed before 9:00am) |
Order Tracking |
| J&T Express | $3 | $20 | Within 2-3 working days | J&T Express |
| Tracked Mail | $3 | $20 | Within 2-3 working days | SingPost |
Shipping Details
The estimated shipment date of your order is based on product availability, payment processing time, and warehouse processing time. It does not include delivery time. Payment process will not begin until we receive all the necessary information and the full payment (or the full authorization in the case of credit card).
Payment process for orders placed during weekend or holiday will not begin until the next business day.
Business days are from Monday to Friday, excluding Singapore public holiday.
Please check the Product Availability section below for more information regarding order processing and product availability times.
Note: Sampson Store have no liability for the product damage and loss caused in shipping.
Customs and Tax
All duty/GST on our products are being paid when they are imported into Singapore. Therefore, there will be no additional duty or tax when you purchase from Sampson Store.
Prices
Sampson Store endeavors to offer you competitive prices on all our products. All of the prices being shown are GST inclusive. Your total order price will include the price of the product (on the day of shipping) plus any applicable packaging and shipping charges. Sampson Store reserves the right to change prices for products displayed at Sampson Store at any time.
Product Availability
Sampson Store makes every effort to ship your product according to the estimated arrival date provided at checkout. The estimated arrival date does not including weekend and Singapore public holidays.
Although every effort is made to ship your order according to the lead time provided, shipping dates may change due to changes in supply. If the lead time changes, Sampson Store will contact you via email and provide a revised shipping estimate.
We encourage you to visit "Order Tracking" page to view the status of your order.
For popular products, Sampson Store may impose limit on the amount you can purchase. Information of purchase limit will be posted on Sampson Store website and is subject to change.
Sampson Store endeavors to stay at the forefront of technological advancement. For this reason, Sampson Store reserves the right to discontinue products without notice.
Other Terms and Conditions
- Sampson Store is not responsible for typographic errors.
- Sampson Store reserves the right to change the terms and conditions of sale at Sampson Store at any time.
- All sales at Sampson Store are governed by Singaporean Laws, without giving effect to its conflict of law provisions.
- No Sampson Store employee or agent has the authority to vary any of Sampson Store's policies or the terms and conditions governing any sale.
